Patient Expectations

AS A PATIENT, YOU CAN EXPECT:

  •   To receive treatment without regard to gender, race, religion, or country of origin.
  •   To be treated with respect at all times.
  •   To receive compassionate, courteous, quality healthcare services, as available, given the resources in this community.
  •   To have your right to privacy respected.
  •   To receive information about our programs, including hours of operation, types of services, and availability.
  •   To be informed about all eligibility requirements.
  •   To be informed of other community agencies where you might also receive help.
  •   To know why you may be found ineligible for services.
  •   To know why you may be turned away from receiving services even if you may be eligible.

AS A PATIENT, YOU CAN ALSO EXPECT:

Our services may be denied to you if:

  •   You do not provide required information or documentation.
  •   You are rude, argumentative or threatening, including using racial or ethnic slurs or profanity.
  •   You refuse to adequately supervise your children or to follow other safety rules.
  •   You repeatedly miss scheduled appointments or otherwise fail to take advantage of program opportunities.
  •   Specific resources are not available at the time that you request them.